About me

I’m a user experience researcher, service designer, and strategist with over a decade of experience helping organizations uncover insights, align on strategy, and design with intention. My path into UX began with a background in Industrial Design from Georgia Tech and early roles in graphic design and interface development. Curious about research and usability, I went on to complete a Master’s in Information Studies at the University of Toronto, where I focused on knowledge media design, accessibility, and information systems.

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Since then, I have worked across industries including healthcare, insurance, education, food/beverage, and technology. I have led research efforts that inform everything from service blueprints and personas to product strategy and customer experience transformation. Whether I am facilitating a workshop, mapping a user journey, or conducting ethnographic research, my goal is always the same: to find the intersection of business and user goals.

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I am especially drawn to complex systems, cross-functional collaboration, and the challenge of translating research into meaningful change. I focus on creating research-driven solutions that align stakeholder goals with real user needs, helping teams deliver more effective and impactful experiences.

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My resume is available upon request.​​​​​​​​​​​​​​